Remote IT Support Western Sydney

What is remote IT support?

Remote IT support means a technician connects to your computer securely over the internet — with your permission — and fixes the problem as if they were sitting in front of it. You can watch everything that happens on screen, and you can end the session at any time.

Remote support is faster and cheaper than an on-site visit for software problems — there is no travel time and we can often start within minutes of you calling.

What can be fixed remotely?

• Virus and malware removal

  Most virus infections can be removed remotely in 1-2 hours without a site visit.

• Slow computer fix

  Startup optimisation, junk file cleanup and performance tuning done online.

• Email and Microsoft 365 issues

  Setup, configuration and troubleshooting for Outlook, Teams and Microsoft 365.

• Software installation

  Install, configure and troubleshoot any software remotely.

• Windows errors and crashes

  Diagnose and fix most Windows errors, crashes and update problems online.

• Printer driver issues

  Configure printer drivers and fix printing problems for most printers.

• Data backup setup

  Configure cloud or external backup solutions remotely.

How much does remote support cost?

TechFix Pro charges a flat $49 for remote support sessions — regardless of how long the fix takes. If we cannot solve your problem remotely, you pay nothing. We will then advise if an on-site visit is required.