TechFix Pro Managed
Managed IT for Sydney businesses that can't afford to stop.
Proactive monitoring, cybersecurity, Microsoft 365 and backup — run by a local technician who answers the phone, not a ticket queue.
TechFix Pro Managed provides managed IT services for Sydney businesses with 5–50 staff. Our team (0434 358 263) proactively monitors, secures and supports your technology on a month-to-month basis — no lock-in. Start with a free IT health check.
Break-fix keeps you busy. Managed IT keeps you running.
Most small businesses handle IT the same way: wait until something breaks, then scramble to find someone to fix it. Every outage is a surprise. Every invoice is a surprise. And the things that should be happening in the background — updates, backups, security — quietly aren't.
Managed IT flips that. We put monitoring agents on every device, automate the maintenance, lock down the security, and become the team your staff call when something isn't working. You get a predictable monthly arrangement instead of surprise bills, and technology that just works.
TechFix Pro Managed is built specifically for Sydney businesses with 5–50 staff — big enough to need proper IT, too small for the corporate MSPs to care about. Every client gets a dedicated point of contact and a local helpdesk team that knows their setup.
Signs you've outgrown break-fix
- Your "IT person" is whoever in the office is least scared of computers
- Nobody is sure whether backups are actually working
- Staff share passwords, or the same login has been used since 2019
- Windows updates get postponed indefinitely because they interrupt work
- You've had at least one scare — a phishing email, a locked account, a lost laptop
- Every IT problem becomes a phone call that pulls you away from running the business
- You're paying by the hour and dreading the invoice every time something breaks
- Someone has asked you about the Essential Eight and you weren't sure how to answer
Three or more? Book the free health check — it takes 15 minutes.
What TechFix Pro Managed covers
Four pillars. Every client gets all four — scoped to your business, not a one-size-fits-all package.
Proactive monitoring & helpdesk
24/7 monitoring on every device, automatic patching, and a helpdesk that knows your business by name. Problems get fixed before your staff notice them.
Learn moreManaged cybersecurity
Endpoint protection, email security, multi-factor authentication and staff awareness training — aligned to the Australian Essential Eight.
Learn moreMicrosoft 365 management
Licensing, security configuration, SharePoint, Teams and user onboarding. Your tenant properly set up and properly looked after.
Learn moreBackup & business continuity
Automated, tested backup of Microsoft 365, files and endpoints. A recovery plan that means a ransomware attack or dead server is a bad afternoon, not the end of your business.
Learn moreHow it works day to day
Monitoring runs in the background
A lightweight agent on each device reports health, security status and updates. We see a failing hard drive or a missed patch before it becomes an outage.
Maintenance happens automatically
Windows and application updates are tested and deployed outside business hours. Antivirus definitions, firmware and drivers stay current without anyone touching them.
Your staff have someone to call
Email, phone or the support portal. Password resets, printer problems, "my Outlook is doing something weird" — handled remotely in minutes, on-site when it needs to be.
Security is enforced, not suggested
MFA on every account. Endpoint protection that actually stops ransomware. Email filtering that catches the invoice scam before it lands. Regular checks that nothing has drifted.
Backups run and get tested
Microsoft 365, file servers and key workstations backed up automatically. We test restores — a backup you've never restored from is a hope, not a plan.
We review it with you regularly
A plain-English summary of what happened, what we fixed, what's coming up, and what you should be thinking about next. No jargon, no upsell.
Start here
Free IT health check
15 minutes. One workstation and your Microsoft 365 tenant. Plain-English report. No obligation.
Book the health check Call 0434 358 263The tools behind the service
We use business-grade platforms — the same ones enterprise IT teams rely on — chosen and configured for your environment. Examples of tools we work with:
Monitoring & remote management
NinjaOne, Atera, Datto RMM, ConnectWise
Endpoint security
SentinelOne, CrowdStrike, Microsoft Defender for Business, Bitdefender GravityZone
Email security
Microsoft Defender for Office 365, Avanan, Proofpoint, Mimecast
Backup & continuity
Datto SaaS Protection, Veeam, Acronis, Dropsuite
Identity & access
Microsoft Entra ID, Duo, Keeper, 1Password Business
Security awareness
KnowBe4, usecure
Documentation
Hudu, IT Glue
Tool selection depends on your business size, existing systems and risk profile. We're not tied to a single vendor.
Why a local, independently owned MSP
You know who you're dealing with
A dedicated account manager and a small, consistent technical team. No rotating strangers, no explaining your setup to someone new every call.
On-site when it matters
Based in Girraween. Parramatta, the Hills, Blacktown, Penrith and Liverpool are all a short drive. Remote for speed, on-site when hands are needed.
One partner for all your tech
Through our sister business TotalBiz Systems: websites, SEO, POS and digital tools. Managed IT plus everything else, from one relationship.
What Sydney businesses say about us
4.9/5 · 47 Google reviews ↗“Excellent service and great communication. Ragu picked up and delivered the laptop and was reasonably priced. Highly recommend for all your IT needs.”
Hussain R.
Sydney
“My laptop needed urgent repairs and Ragu came the same day. Kept in constant contact, updating me on progress. His work was incredibly efficient!”
Builtup S.
Sydney
“Ragu upgraded my RAM quickly and efficiently, and took the time to explain the whole process. Highly recommend TechFix Pro for a reliable and professional upgrade.”
Sisir K.
Parramatta
Common questions
What is managed IT support?
Managed IT means we proactively look after your business technology on an ongoing basis — monitoring systems, applying updates, securing devices and email, managing backups and providing helpdesk support — instead of waiting for something to break. TechFix Pro Managed delivers this for Sydney businesses with 5–50 staff.
Who is TechFix Pro Managed for?
Businesses across Sydney with roughly 5 to 50 staff who depend on their technology every day — accountants, medical and allied health practices, real estate agencies, trades businesses, professional services and retail. Businesses that have outgrown ad-hoc IT but are too small for large corporate MSPs.
Is there a lock-in contract?
No. TechFix Pro Managed agreements are month-to-month with 30 days notice. We keep clients by doing a good job, not by locking them in.
Who actually does the work?
our team of qualified technicians manages every client. When you call, you speak to the person who knows your systems. No offshore call centre, no ticket queue you get lost in.
How do I get started?
Book a free IT health check. We run a 15-minute remote review of one workstation and your Microsoft 365 tenant, then send you a plain-English report of what we found. No obligation. From there we can scope a managed IT plan for your business.
Find out where your business actually stands.
Free 15-minute IT health check. One workstation, your Microsoft 365 tenant, a plain-English report. No obligation, no sales pitch.