Scammer Called Saying Your Computer Has a Virus — What To Do
Across Australia, thousands of people receive calls every week from scammers claiming to be from Microsoft, Apple or Telstra, saying your computer has a virus. This is always a scam. Here is exactly w
Across Australia, thousands of people receive calls every week from scammers claiming to be from Microsoft, Apple or Telstra, saying your computer has a virus. This is always a scam. Here is exactly what to do.
If they just called — hang up immediately
Do not engage, do not follow instructions, do not give personal information. Simply hang up.
If they ask you to install software — refuse and hang up
Do not install AnyDesk, TeamViewer or any remote access software they request.
If you already let them access your computer — disconnect from internet now
Unplug the ethernet cable or turn off WiFi immediately. This cuts off their access. Do not turn the computer off yet.
If you paid with a gift card — call the shop within the hour
Call the retailer's customer service immediately. Act within the hour for the best chance.
If you gave bank details — call your bank now
Call the fraud line on the back of your card. Tell them you may have given your details to a scammer.
Report the scam to Scamwatch
Go to scamwatch.gov.au and report the call.
When to call a technician
If scammers had remote access, TechFix Pro provides on-site security checks, removal of hidden software and account security across Western Sydney. Read our real case study of a local scam victim we helped recover.
Frequently asked questions
How do I know if the call is real or a scam?
Any call claiming your computer has a virus is a scam. Legitimate technology companies never cold-call customers about computer problems.
What if I let them access my computer?
Disconnect from the internet immediately and call TechFix Pro. They may have installed hidden software.
Can I get my money back?
Credit card: call your bank immediately. Gift cards: call the retailer within the hour. Report to Scamwatch regardless.
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