TechFix Pro Managed
Proactive monitoring & helpdesk
Problems fixed before your staff notice them.
TechFix Pro Managed provides proactive IT monitoring and helpdesk support for Sydney businesses. A lightweight agent on every device reports health, security and update status around the clock. Patching is automated outside business hours. Staff get a local helpdesk — phone, email or portal — locally owned and operated (0434 358 263).
Most IT problems announce themselves days in advance — a hard drive throwing errors, a machine that hasn't rebooted in three months, a critical update that keeps failing silently. Break-fix IT never sees any of that. Managed monitoring does, and fixes it before it becomes a Monday-morning outage.
What's included
24/7 device monitoring
Every workstation, laptop and server runs a lightweight monitoring agent. Disk health, memory, CPU, temperatures, failed logins, missing updates, antivirus status — all reported continuously. Alerts go to us, not your staff.
Automated patch management
Windows and third-party application updates (browsers, Adobe, Java, Zoom, Office) are tested and deployed on a schedule — typically overnight or on weekends. No more 'postpone' clicked forty times. No more zero-day left open for months.
Remote helpdesk
Password resets, email problems, printer issues, software questions, 'my screen looks weird'. Your staff contact us directly by phone, email or the support portal. Most issues are resolved remotely in minutes.
On-site when it's needed
Hardware failures, new device setups, network work — some things need hands. Based in Girraween, we're a short drive from anywhere in Sydney.
Asset & documentation management
Every device, licence, login, vendor and configuration documented in a secure system. When something breaks, we already know how it's set up. When you need to make a decision, you have the inventory.
Regular reporting
A plain-English summary of what happened, what we fixed, what's ageing out and what to plan for. No 40-page PDF nobody reads.
Example tools we work with
NinjaOne, Atera, Datto RMM, ConnectWise Automate for monitoring and remote management; HaloPSA or Atera for ticketing; Hudu or IT Glue for documentation; Splashtop or ScreenConnect for remote support.
Selection depends on your environment and risk profile. We're not tied to a single vendor.
Common questions
What does 'proactive monitoring' actually mean?
A small software agent on each device continuously reports its health and security status to our management platform. If a disk is failing, an update hasn't applied, antivirus has stopped, or a machine hasn't rebooted in weeks, we see it and act — usually before anyone at your business notices anything wrong.
Will the monitoring agent slow down our computers?
No. Modern RMM agents use negligible resources — typically less than 1% CPU and under 100MB of memory. Your staff won't notice it's there.
What hours is the helpdesk available?
Business hours across Sydney, with response targets agreed in your service agreement. For genuine emergencies outside those hours — a ransomware event, a server down — there's an escalation number.
Can our staff contact you directly, or does everything go through the owner?
Directly. That's the point. Your staff shouldn't have to interrupt you to get a password reset. They contact us; you get the summary.
What if something breaks that monitoring didn't catch?
It happens — a spilt coffee, a dropped laptop. The helpdesk handles it like any other ticket, and on-site support is part of the service. Monitoring dramatically reduces surprises; it doesn't eliminate physics.
Start here
Free IT health check
15 minutes. Plain-English report. No obligation.
Book the health check Call 0434 358 263No lock-in contracts
Locally owned
Sydney-based
Essential Eight aligned
Related reading
Locally owned · Fully insured · 4.9★
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Free 15-minute IT health check. No obligation.